武汉旭之昂汽车零部件有限公司
imgboxbg

In July, the limit to auto parts information who dare to hide?

  • Categories:Company
  • Author:
  • Origin:
  • Time of issue:2019-09-12 16:32
  • Views:

(Summary description)Car companies and 4S stores as the main interests, the opaque information of maintenance information and original parts, so that the car maintenance market monopoly situation has not been improved in

In July, the limit to auto parts information who dare to hide?

(Summary description)Car companies and 4S stores as the main interests, the opaque information of maintenance information and original parts, so that the car maintenance market monopoly situation has not been improved in 

  • Categories:Company
  • Author:
  • Origin:
  • Time of issue:2019-09-12 16:32
  • Views:
Information

Car companies and 4S stores as the main interests, the opaque information of maintenance information and original parts, so that the car maintenance market monopoly situation has not been improved in a short time. Although the relevant departments of the state have successively introduced the “Administrative Measures for the Implementation of Openness of Automobile Maintenance Technology Information” and the new “Management Measures for Automobile Sales”, it is required that automobile producers, dealers and after-sales service providers should publicly disclose the details of the information and service prices of aftermarket parts. However, the reporter recently visited the local auto after-sales maintenance market and found that some brands still have not fully disclosed the specific information of their models.

Interpretation: a wide range of information disclosure

The new "Automobile Sales Management Measures" (hereinafter referred to as "Measures") officially implemented on July 1 stipulates that automobile producers, dealers and after-sales service providers need to disclose their parts information and price details. As early as October 2015, the Ministry of Transport, the Ministry of Environmental Protection, the Ministry of Commerce, and the State Administration for Industry and Commerce and other eight ministries and commissions jointly issued the "Administrative Measures for the Implementation of Automobile Maintenance Technology Information Disclosure", requiring automobile producers to maintain operators, Consumers and related operators disclose the maintenance technical information of the cars they sell, thereby breaking the monopoly in the field of vehicle maintenance.

According to the requirements of the measures, in the public information, there must be a catalogue of parts and components, including the name, trademark and serial number of the original parts and components provided by the automobile manufacturer for after-sales service, parts change, upgrade, replacement information, and for convenience. Information required for the parts of the specific model. At the same time, the vehicle enterprise shall disclose the technical information of the maintenance, including the regular maintenance items of the vehicle, the inspection contents, the basis and method for setting up the maintenance operation and maintenance interval, the disassembly and assembly methods, technical specifications and graphic descriptions of the assembly and parts, parts and components. Detection method and information for identification and judgment; circuit wiring diagram, connector type specifications, etc.; after the standard auto repair shop masters this information, it can provide accurate vehicle maintenance and homogeneous parts replacement service for the owner, thus 4S shop The maintenance service formed a competitive situation.

Reporter's investigation: There are still a few brands that are “openly reserved”

Relevant departments have found that the zero-to-total ratio of some models is as high as 830.49%, which highlights the high cost of after-sales maintenance.

Liu Xiaoming, deputy director of the Ministry of Transport, said that it is normal for the international vehicle to be "zero-to-zero" with spare parts.

Recently, the reporter conducted a survey from the 4S physical store and the official website. It was found that although the implementation date of the Measures is approaching, some car companies still have not fully complied with the regulations. For the network channel, for example, luxury car brands with high car zero ratio factor, luxury brands such as Mercedes-Benz, BMW, Jaguar Land Rover and Infiniti provide convenient web links on the official website and clearly mark the accessories of their models. Price and post-maintenance package details.

However, there are also many brands that are confusing. For example, Audi, Lexus, Volvo, Lincoln, etc., although there are post-sales pages, there is a lot of information that is not clearly stated.

1. Official website survey

Take BMW, Mercedes-Benz, Jaguar Land Rover and Infiniti as examples. The official website can clearly find the after-sales service section, clearly listing the price list of various maintenance packages. There is even a price calculator. After the owner can select the car, model, age and mileage through the official website, the system will automatically recommend the corresponding maintenance package and cost, and both include parts and working hours.

There are also under-performing enterprises, such as Audi, although the official website provides detailed information on the original spare parts, but there is no specific price for the product introduction; Porsche official website can only find the price of the original hardcover accessories of different models; Lexus The official website can only find part information of some models; Volvo official website also only provides basic maintenance standards for different models, but there is no detailed price; Lincoln official website can only find the recommended price of vehicle maintenance package, but the specific project price is not indicated Cadillac official website does not have a clear price list, only a link to the SAIC General Motors pure accessories page.

2. Physical store survey

The reporter noticed in several local brand after-sales workshops that in the owner's lounge or reception area, most of the brand's dealers have already made clear the price of the repair, but the list is detailed and simple.

The reporter even noticed in a Korean brand 4S shop that the details of the publicity of the announcement were actually three years ago. In the actual maintenance and repair process of a friend of the reporter, the price of the accessory is not consistent with the publicity. The after-sales reception directly responds with “the paper on the wall is not updated, and our computer system is correct”.

In the actual investigation, the reporter also noticed that the current auto 4S shop generally habitually packaged consumption, such as cleaning the oil road, will package a package that seems to be very favorable for recommendation, and this package is often not the content of the price announcement. In addition, although the policy requires companies to fully disclose the parts purchase channels, codes and other information, when the reporters call a number of 4S shops to consult, the response is basically "inconvenient to disclose" or "unclear."

Industry: Implementation can help consumers save money

Regarding the monopoly of maintenance technology and price of automobile 4S shop, the auto parts committee of China Automobile Repair Industry Association is an example: the owner lost a car's remote control key of a certain brand. If it goes to 4S shop, it costs between 1,000 yuan and 3,000 yuan. However, in the auto parts market, about 100 yuan can solve the problem. For the consumer, the benefits of the disclosure of the accessory information are obvious. The owner can purchase the corresponding homogenous accessory from the supplier according to this catalogue. Instead of selecting the original brand accessory of the car enterprise, these homogenous accessories and the so-called "original factory" Like the pieces, they are all accessories with the same product quality or higher than the standard requirements for the loading parts and have good loading performance.

Automotive after-sales maintenance and parts sales have always been one of the biggest sources of profit for car companies and dealers. Experts from the association pointed out that the relevant departments have continuously formulated policies for the opening of accessories information in order to break the monopoly of maintenance and maintenance, but will ensure that the right of car consumers to transparently and reasonably enjoy the maintenance and repair of automobiles is implemented. .

Scan the QR code to read on your phone

  • tb
  • tb
  • tb
  • tb
  • tb
  • tb

Copyright (C) 2019 xzaparts.com All Rights Reserved      ICP:19020641-1         Power by www.300.cn